Privacy policy

1. Who we are

New Era Marketing Services Ltd is committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy sets out how we collect, use, manage, and protect the data we receive from you through our website www.neweramarketing.com and through our interactions with you.

New Era Marketing Services Ltd is the data controller for the personal data described in this policy. We are registered in England, company number 12692497, at Winton House, Stoke Road, Stoke-on-Trent, Staffordshire, United Kingdom, ST4 2RW.

2. Information we collect

We collect various types of personal information including:

• Identity and Contact Data: such as your name, email address, telephone number, and postal address.
• Technical and Usage Data: including IP addresses, browser types, log-in data, and other technology on the devices you use to access our website.
• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How we use your data

Your personal data is used to:

• Provide services and fulfil agreements with you.
• Communicate effectively as required, including for customer service and transactional emails.
• Enhance website operation and improve our service offerings.
• Comply with legal obligations and regulatory requirements.

4. Legal basis for processing

We process your data on the basis of:

• Consent: where you have given clear consent for processing your personal data for a specific purpose.
• Contract: the processing is necessary for a contract you have with us.
• Legal Obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
• Legitimate Interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party.

5. International data transfers

Your data may be transferred to, and processed in, countries outside the UK. We ensure these international transfers comply with legal requirements by using Standard Contractual Clauses or ensuring the country has been deemed to have adequate data protection laws.

6. Data security

We implement suitable security measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal information.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your rights

Under the UK GDPR, you have the right to:

• Access, update or delete the information we have on you.
• Object to processing of your personal data.
• Object at any time to your personal data being used for direct marketing.
• Request restriction of processing of your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, contact us using the details in section 13. We will respond within one month.

9. Cookies and similar technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For full detail on the cookies we use and how to control them, see our Cookie Policy.

10. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113.

11. Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

12. Other policies

This policy should be read alongside our Cookie Policy and our Terms and Conditions.

13. Contact us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please contact: